FAQs

Frequently Asked Questions (FAQs)

1. How long does shipping take?
Shipping times vary depending on your location and the shipping method chosen at checkout. You’ll receive a tracking number as soon as your order ships.

2. Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary based on destination.

3. What is your return policy?
We offer a 30-day return policy. Items must be returned in their original condition and packaging. Please contact us before returning any products.

4. How do I start a return?
To initiate a return, please email us at info@cjluxestore.com or call us at +1 (407) 725-6110. Our team will guide you through the process.

5. What if I received a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact us immediately with photos of the issue. We’ll make it right as quickly as possible.

6. Can I change or cancel my order after it's placed?
If your order hasn’t shipped yet, we may be able to modify or cancel it. Contact us as soon as possible for assistance.

7. How can I contact customer service?
You can reach us anytime at:
📧 info@cjluxestore.com
📞 +1 (407) 725-6110